We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including your name,address,telephone,email address and payment details.
(c) information that you provide to us for the purpose of registering with us including your name,address,email address and telephone number
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including your name, address, email address and telephone number.
(e) any other information that you choose to send to us.
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Please note that cookies do not allow us to access your personal data or payment details.
We use session cookies on the website. We will use the session cookies to allow us to keep track of you whilst you navigate the website and make purchases and store items in your basket whilst on the website.
Session cookies will be deleted from your computer when you close your browser.
To opt out of being tracked by Google Analytics across all websites visit
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one. To find out more about cookies , including how to see what cookies have been set and how to manage and delete them, visit
(3) Using your personal information
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website
(e) send statements and invoices to you
(f) send you general commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(i) deal with enquiries and complaints made by or about you relating to the website
We will not provide your personal information to any third parties for the purpose of direct marketing.
At Aidability Ltd we take your online security very seriously.
We do not store credit card information nor do we share financial details with any 3rd parties.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk
(d) to the purchase of any business or asset that we are or are contemplating selling
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
or write to Wound-Care, Aidability Limited, 7 Queens Avenue, Stanmore, Middlesex, HA7 2LE .